Refund Policy

At Homzio, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect item, please contact us so we can help resolve the issue.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery and provide your order number along with clear photos or videos of the issue.

After reviewing the issue, we may offer a replacement, store credit, or refund where appropriate.

Incorrect Items

If you receive an item different from what you ordered, please contact us within 7 days of delivery. We will review the issue and provide an appropriate solution.

Change of Mind

Returns for change-of-mind purchases may be subject to our approval and the condition of the product. The item must be unused and in its original condition and packaging.

Refunds

If a refund is approved, it will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Contact Us

For return or refund requests, please contact Homzio through the contact information provided on our website with your order number and details of the issue.